Problem:
Helo, Im a newbee, could you please help me find
the USB driver for my BB Pearl, my PC does not regcognise the usb device, my CD broken. thank you very much
Solutions
First, unplug your BB.
Now, go to
Add/Remove Programs in Control Panel, and uninstall everything that starts with
BlackBerry.....
Now, go into
Device Manager and expand the
USB,
Modems and
Ports (COM & LPT) branches. Now, from the Device Manager menu select
View --> Show Hidden Devices. (after this it should be checked if you open the View menu again).
Delete all items named
BlackBerry Device under
USB.
Delete any
Standard Modem that's connected to any of the COM ports labeled as a
RIM Virtual Serial Port. That is, if you have an item under ports labeled
RIM Virtual Serial Port (COM3), and you have a
Standard Modem which, when you double click it says
COM3 to the right of
Port: in the Modem tab, delete it.
Delete all
RIM Virtual Serial Ports....
Now all the bad BlackBerry / RIM drivers should be cleaned out.
TWO OPTIONS:
1. Use this option if you intend to actually use Desktop Manager. Download and install
BlackBerry Desktop Software v4.2 Service Pack 1 (requires Windows DST 2007 update). Once installed, Windows should recognize and automatically install your BlackBerry. NOTE: What you download is a self extracting Zip file. However, there's a minor bug in the installation in that if you go to Add/Remove programs to modify your setup (which, by the way can also fix a USB problem), the MSI file will be missing if you clear out your Temp directory. Best practice is to extract the file to a directory (I use
C:\Windows\Options\BBDesktop42SP1) and run
BlackBerrySetup.exe from there. Now, if you use the
Modify or
Repair options in Add/Remove programs, the installer will be able to find the MSI file!
2. If all you need is for your BB to be able to charge it, once you've cleaned out your bad USB stuff, plug in the device and run Windows Update. It should update the driver automatically (fingers crossed!).
If all this fails, start all over again, but this time remove EVERYTHING under the USB branch of Device Manager and reboot. Anything that should be there should come back automatically.
Yea, it's not pretty, but USB problems never are!
