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Set up Bluetooth PC connectivity
How To: Set up Bluetooth PC connectivity by hayden
This applies to the followin
- BlackBerry devices with Bluetooth® wireless technology
- BlackBerry Desktop Manager 4.1 and later
- BlackBerry Device Software 4.1 and later
- BlackBerry Enterprise Server software version 4.0 Service Pack 3 and later
- Microsoft Windows XP Service Pack 2 (SP2) and later
BlackBerry devices can use Bluetooth wireless technology to connect to BlackBerry Desktop Manager using the Bluetooth link. When connected, all data is routed through the Bluetooth port, bypassing the wireless connection.
To set up Bluetooth wireless technology connectivity, you must complete the following steps: - Verify that you meet the system requirements to set up Bluetooth wireless technology connectivity.
- Verify that you are running the Bluetooth software that comes with Windows XP SP2.
- Set Bluetooth wireless technology to Discoverable mode on your BlackBerry device.
- Pair your BlackBerry device with your computer.
- On your BlackBerry device, enable the Trusted option for your computer.
- Configure Bluetooth wireless technology on your computer.
Step 1 - System Requirements
To set up Bluetooth wireless technology connectivity, you must meet the following system requirements: - Your computer must be running Windows XP SP2.
- Your computer must be running the Bluetooth software that comes with Windows XP SP2 (see Step 2).
- Your computer must be running BlackBerry Desktop Manager 4.1 or later.
- Your BlackBerry device must be running BlackBerry Device Software 4.1 or later.
- If you have an account on a BlackBerry Enterprise Server, it must be running BlackBerry Enterprise Server software version 4.0 Service Pack 3 or later and the following IT policies must be set to FALSE:
- Disable Desktop Connectivity
- Disable Wireless Bypass
Note: The two policies are located in the Bluetooth Policy Group. The default setting for these policies is TRUE. - If your computer does not support Bluetooth wireless technology, a supported Bluetooth Dongle can be used (DLink is not supported). For a complete list of supported Bluetooth transceivers, see article 841803 on the Microsoft Support Knowledge Base.
- On the BlackBerry device, the Bluetooth Options screen must display Desktop Connectivity and Wireless Bypass in the Services list.
- Your Bluetooth device must be paired with your computer.
Step 2 - Verify That You Are Running Bluetooth Software That Uses Windows
Windows XP SP2 comes with a generic Bluetooth device manager. Verify that you are running this application and not third-party Bluetooth software. - In the system tray, double-click the Bluetooth icon.If the Bluetooth icon does not appear in the system tray, open the Control Panel and double-click Bluetooth Devices.
- If the Bluetooth Device window appears, then you are running the Microsoft Bluetooth software. Therefore, you meet the system requirements to set up Bluetooth wireless technology connectivity.If the My Bluetooth Places window appears, then you are running third-party Bluetooth software (for example, WIDCOMM). To meet the system requirements, uninstall this software.
To uninstall third-party Bluetooth software- In Control Panel, double-click Add/Remove Programs.
- Select the third-party Bluetooth software, then click Remove.
- Follow the on-screen instructions.
- Restart your computer.
- Once the Microsoft Bluetooth software is installed, display the Bluetooth icon in the system tray.
- In Control Panel, double-click Bluetooth Devices.
- In the Bluetooth Device window, click the Options tab.
- Select the Show the Bluetooth icon in the notification area check box.
- Click Apply, then click OK.
Task 3 - Set Your BlackBerry Device to Discoverable Mode
Complete the following steps: - On the BlackBerry device Home screen, click Options and select Bluetooth.
- Click the trackwheel and select Options.
- In the Discoverable field, click the Space key until the field displays Yes.
- Save your changes.
Task 4 - Pair Your BlackBerry Device with Your Computer
Complete the following steps on your computer: - In Control Panel, double-click Bluetooth Devices.
- Click Add.
- Select the My device is set up and ready to be found check box and click Next. The Bluetooth software searches for any Bluetooth devices in the area that are discoverable.
- When your BlackBerry device is found, select it and click Next.Note: If your BlackBerry device cannot be found, verify that you meet all the system requirements to set up Bluetooth wireless technology connectivity.
- Select the Let me choose my own passkey option.
- Type a passkey in the field provided and click Next.A message appears on your BlackBerry device prompting you to Enter passkey for <computer name>.
- On your BlackBerry device, type the same passkey as in step 6, then click the trackwheel.
- On your computer, when the Completing the Add Bluetooth Device Wizard screen appears, click Finish.
Task 5 - Enable the Trusted Option for Your Computer
By enabling the Trusted option, you will not receive a connection authorization message each time your BlackBerry device connects with your computer. - On the BlackBerry device Home screen, click Options and select Bluetooth.
- Select your computer from the list of paired BlackBerry devices, then click Device Properties.
- In the Trusted field, click the Space key until the field displays Yes.
- Click the trackwheel, then click Save.
Task 6 - Configure Bluetooth Wireless Technology on Your Computer
Complete the following steps: - Right-click the BlackBerry Device Manager icon in the system tray and select Properties.
- Select the Enable Bluetooth Support check box.Note: If the Enable Bluetooth Support check box, or the Configure Bluetooth button are not enabled, see the Troubleshooting section below.
- Click Configure Bluetooth.
- Click Add.The Add Bluetooth Device dialog box appears, displaying instructions on how to verify that your BlackBerry device is properly set up.
- Click OK in the dialog box.The Add Bluetooth Device window appears with an animated flashlight indicating that the application is searching for your BlackBerry device. When your paired BlackBerry device is found, it appears as an icon in the dialog box.
Note: If your BlackBerry device is not found, an unable to locate message appears. To repeat the search, click Search Again. If your BlackBerry device cannot be found, see the Troubleshooting section below. - Select the BlackBerry device icon and click OK.The new BlackBerry device icon appears in the Bluetooth Configuration window.
- Click OK in the Bluetooth Configuration window.The BlackBerry Device Manager Properties window is displayed.
- After a few seconds, an entry titled Bluetooth - <Your PIN> is added to the Connection Settings list, in a Connected state.
- In BlackBerry Desktop Manager, in the Options menu, select Connection Settings.
- In the Connection drop-down list, select Bluetooth-PIN: <Your PIN>.
- Select the Automatically switch from Bluetooth to USB when USB is connected check box and click OK.The BlackBerry Desktop Manager status changes to Connected.
Troubleshooting
If the Enable Bluetooth Support check box and Configure Bluetooth button are not selected on the BlackBerry Device Manager Properties window, your computer may not be using native Windows XP SP2 Bluetooth radio drivers. Verify that you are running the Bluetooth device manager that came with Windows XP SP2 (see instructions above).
If your BlackBerry device cannot be found on the Add Bluetooth Device window, your BlackBerry Enterprise Server may not have the proper IT policies enabled. Contact your system administrator to verify that the following IT policies are set to FALSE: - Disable Desktop Connectivity
- Disable Wireless Bypass
Note: These IT policies are only available in BlackBerry Enterprise Server 4.0 Service Pack 3 and later.
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