Subject: My Email Stopped Arriving [Print This Page] Author:
bb818 Time: 25-11-2007 01:55 AM Subject: My Email Stopped Arriving
Has your email stopped arriving to the device? Follow these steps to restore the service books to the device:
Step One - Hard Reboot:1. Remove battery from the device
2. Leave the battery out for at least 30 seconds
3. Replace battery and let the device reboot
Step Two - Register on Network: (if step one did not solve issue)1. From the device go to Options
2. Select Advanced Options
3. Select Host Routing Table
4. Select menu, then 'Register Now'
Images:
Step three - Send Service Books: (if step two did not solve issue)1. Log into your providers BIS site
2. Click the link to resend the service books.
For example, on T-Mobile:
a) Log into your my T-Mobile account and select 'Setup BlackBerry Internet Email'
b) Select (left menu box) 'Service Books'
c) Select 'Send Service Books'
Step Four - Call Service Provider: (if all of the above fail)1. Call your provider and have them check the provisioning of your account.
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